Member update 21st July 2021

Suggested procedure:

As you may know the Scottish Government are working on a project, called R100, to improve Broadband connections across the country. It is, however, a very complicated issue and the communications from the Scottish Government are not particularly easy to follow. Our advice would be to follow the procedure below and contact us if you hit any snags. We cannot guarantee that we will be able to sort things out for you, but we will do our best to support.

  1. Go to the website and type in your postcode into the “Am I superfast” tab.
  2. Verify you are not a robot and then select your address from the drop- down list.
  3. One of 3 options will come up
    1. You will be told that a commercial operator is going to provide a service and that you should contact them directly. Action: Contact one of the commercial providers from the list shown on the website.
    2. If your address is not currently part of the R100 plan the website will refer you to a £5,000 support from the Scottish Broadband Voucher Scheme. Action: We would suggest you contact us for further information on what to do next.
    3. The website will say that you will be getting a better connection (as part of the R100 project) but you may be eligible for an interim voucher, worth £400, to get a better system until R100 comes along. Action: go to stage 4 of this list
  4. In the 5th paragraph of the text on the page is a sentence “There is more information about vouchers and providers here”. Click on the “here” tab.  
  5. You will be taken to a page entitled Scottish Broadband Voucher Scheme. Go to the section titled “How to apply” and click on [Search by Location] and filter by [Moray] from the drop- down box.
    1. Find a supplier that has checks in the Fixed Wireless and/or Fixed mobile and/or Satellite columns of the table displayed. You can ignore the Full Fibre as none of the suppliers will be able to do this within the £400 value of the voucher. (Note:  we cannot recommend any of the suppliers but will note that Highland Wireless, Rural Communications and WiFi Scotland are known operators in our area).
    1. This evaluation may require an onsite survey to be carried out. If this survey confirms there is a solution that will work, then the cost of the survey will be picked up by the Voucher scheme. If, however, the survey indicates that a service cannot be provided that meets the required standard then the resident (you) will be charged for the survey.

We hope that the above has been helpful; for any further information or support please email:

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